The current platform is a sunk-cost trap.
Edition tiers, add-ons and marketplace apps compound every renewal. You are paying enterprise prices for a tool your agents have stopped believing in.
Solutions · Migration & Managed Support
Leave the legacy platform. Keep the history.
Evidence-backed migrations to Halo from Freshservice, Jira Service Management, ManageEngine, ServiceNow, Zendesk and others — then a managed-run relationship that keeps improving the platform after go-live.
The problem
What you are carrying today.
Migration feels riskier than staying.
Years of tickets, CMDB records and knowledge feel irreplaceable. So the organisation keeps paying for a platform it has outgrown, year after year.
Go-live was the end of someone's project.
The implementer left at launch. Nobody owns release management, housekeeping or improvement — so the new platform slowly becomes the old one.
The intended outcome
A migration rehearsed before it is real: data mapped, cleansed and validated in advance, cutover proven in parallel-run, and acceptance criteria agreed before the switch. Then a managed relationship that keeps the platform healthy, current and improving.
Relevant capabilities
What we put to work.
Platform capabilities follow the documented Halo product scope; specific modules and inclusions are confirmed during discovery.
Migration Assessment
Tooling and data audit: what you have, what it is worth keeping, and what the target design should be — before anything moves.
Data Migration
Tickets, CMDB, knowledge, users and attachments mapped, cleansed and migrated — with validation reports you can audit.
Integration Re-wiring
Identity, endpoint, monitoring and collaboration integrations reconnected to Halo and tested against real workflows.
Rehearsed Cutover
Cutover rehearsed and parallel-run against agreed acceptance criteria — the switch happens when the evidence says it is ready.
Managed Run
Platform administration, release and upgrade management, and housekeeping — owned by the team that built it.
Continuous Improvement
A prioritised improvement backlog and a regular service review, so the platform keeps earning its place after go-live.
Workflow example
A migration with the risk engineered out.
A conceptual illustration — not a product screenshot. The exact workflow is designed with your team during the engagement.
Intended resultNo big bang, no lost history, no orphaned platform — and no renewal trap left behind.
- 01
Audit
Current tooling, data quality and integration surface assessed; migration scope agreed in writing.
- 02
Design
Target catalogue, workflows and data model designed on Halo — mapped field-by-field from the source.
- 03
Rehearse
Data migrated and validated; cutover rehearsed; parallel-run proves the new platform against acceptance criteria.
- 04
Cutover
The switch with rollback documented; hypercare until the measures hold steady.
- 05
Operate
Managed run — releases, housekeeping, reporting and an improvement backlog reviewed on a regular cadence.
Nilantheon's delivery scope
What we own, end to end.
One accountable delivery relationship — the person who scopes the engagement is the person who runs it. Scope is confirmed in writing during discovery.
- Migration assessment and field-level mapping from your current platform
- Data cleansing, migration and validation with auditable reports
- Integration re-wiring and parallel-run management
- Cutover rehearsal, hypercare and acceptance against agreed criteria
- Managed platform administration, release and upgrade management
- Service reviews with a continuous-improvement backlog
- Phase 01
Discover
Current state, risks, workflows and acceptance criteria agreed with your team.
- Phase 02
Design
Target catalogue, workflow blueprints, data model and integration surface.
- Phase 03
Configure & Connect
Build on Halo, wire integrations, migrate data, rehearse cutover.
- Phase 04
Validate & Launch
Parallel-run, training, hypercare and acceptance against the criteria.
- Phase 05
Improve
Service review cadence, change backlog and continuous improvement.
Questions
Asked before you ask.
Next step
Bring the problem. We will shape the engagement.
In the first conversation we will understand your environment, identify priority workflows and agree a practical next step. No fixed quote from one call — that is what the scoped engagement is for.