Bring IT, employee services and customer support together on Halo. Nilantheon designs, deploys and supports the workflows that help your teams resolve issues, control change and scale with confidence.
The problem
What should be one request becomes five — a ticket, an email, a spreadsheet, a message and a chase. People lose time; evidence of decisions goes missing.
Intended benefitA single record that moves between teams with context and acceptance.
The same categorisation, triage and manual steps repeat across your service desk, draining the people you most need on complex work.
Intended benefitAI-assisted triage, suggested replies and automation your teams supervise.
Edition tiers, add-ons and marketplace apps compound. Procurement and finance stop trusting the number on the slide.
Intended benefitA per-agent model with scoped delivery costs and visible usage charges.
Wondering how ready your service organisation is for AI-assisted delivery? Take the 3-minute AI readiness self-score →
Enterprise platform explorer
Six practical workflow examples — one platform. These are configured workflow illustrations and do not claim that Halo replaces ERP, payroll or core banking systems.
IT · example
Intended resultFaster, auditable restoration with context — not another ticket in a queue.
Conceptual diagram. Not a Halo product screenshot.
Agent
Logs an incident with affected CIs auto-attached from the CMDB.
Change advisor
Reviews the risk assessment and dependency graph.
Engineer
Executes the recovery playbook; knowledge is updated on close.
Featured workflow
A conceptual illustration — not a Halo product screenshot. External-system handoffs are labelled as integrations.
HR
Submits joiner request
Manager
Approves scope & access
IT
Provisions access & device
INTEGRATION · identity · endpoint
Facilities
Prepares workplace
Employee
Tracks progress in-portal
AI in the workflow
Halo AI assists on triage, summarisation, response drafting and knowledge discovery. A human reviews sensitive actions before anything leaves the service desk.
Illustrative only. Specific model, translation and connector requirements apply. No autonomous resolution or universal language support is implied.
Illustrative request → resolution interaction
VPN keeps dropping during customer calls. Started yesterday.
Categorised: Network · Remote Access. Routed to Tier-2 queue with 2 related knowledge articles attached.
Confirms routing; opens the top knowledge article; asks a clarifying question.
Thread summary generated for the follow-up specialist, with linked device and location.
Applies a configuration update; closure note confirms root cause. Human approval recorded for the change.
Grow at your pace
Phased deployment reduces initial scope. Additional agents and delivery work affect cost — we scope both before you commit.
Phase · Establish IT services
Incident, request, change, problem, knowledge, portals and the CMDB foundations your IT team needs on day one.
In scope at this phase
Commercial clarity
Halo is licensed on a per-agent basis with its applicable included capabilities. Nilantheon adds scoped delivery fees and clear support options — with external services and usage charges visible where they apply.
Request your scoped cost planPublished commercial terms depend on the approved Halo relationship and your organisation.
Industry solutions
Manufacturing & Automotive
Keep plants, shared services and corporate IT working from one connected service view. OT telemetry stays optional context, not the headline.
Explore workflows →
Life Sciences & Healthcare
Configurable change control, audit trails and segregation suited to validated environments. Customer-side validation remains in scope.
Explore workflows →
Financial Services
Granular role-based security, approval evidence and controlled change for regulated financial operations.
Explore workflows →
Education
One service experience for students, staff and faculty across IT, HR and facilities — on predictable per-agent cost.
Explore workflows →
Data Centres & Enterprise Infrastructure
Change, incident, CMDB and asset intelligence for teams running mission-critical infrastructure at scale.
Explore workflows →
Define success before the project starts
We publish real case studies with challenge, scope, intervention, evidence, timeframe and result once customers approve the write-up. Until then, the numbers that go on the homepage are the ones we measure together on your programme — not stock figures.
Resolution time
SLA attainment
Manual touches per request
Portal adoption
Change success rate
Scoped delivery cost vs plan
Delivery
Deliverables, your participation, acceptance criteria and escalation ownership are documented at every stage. Rollout duration depends on scope — we do not promise fixed timeframes for every engagement.
Discover
Current state, risks, workflows and acceptance criteria agreed with your team.
Design
Target service catalogue, workflow blueprints, data model and integration surface.
Configure & Connect
Build on Halo, wire integrations, migrate historic data, rehearse cutover.
Validate & Launch
Parallel-run, agent training, hypercare and acceptance against the criteria.
Improve
Service review cadence, change backlog and continuous improvement on the live platform.
Primary platform
Halo is the platform foundation and our primary technology relationship. We connect it to the identity, endpoint, monitoring and productivity systems your teams already use — using supported connectors or APIs. Integration familiarity does not establish partnership.
Common connection points
Specific connectors depend on edition, licence and the systems involved. We confirm feasibility during discovery.
Our vision
To make connected, intelligent service delivery accessible to every enterprise, with clear ownership, predictable platform costs and room to grow.
In the first meeting we'll understand your current tools, identify two or three priority workflows and agree a practical next step. We don't promise a full assessment or fixed quote from one call — that's what the scoped engagement is for.
