IT Service Management
Incident, request, change, problem, release and knowledge — ITIL-aligned and configurable to how your teams actually work.
The Halo Platform
One platform for
every service your enterprise runs.
Halo brings IT, employee services, customer support and professional service delivery onto a single record model. Nilantheon designs, migrates, configures, integrates and supports the platform — so your teams get an operational system, not a toolkit.
The Halo product family
Our vision
Service delivery as a connected practice.
Most service teams don't need another product. They need one record their teams actually trust, one record their customers can see, and one commercial model their finance team can defend. Halo is the platform. Nilantheon is the delivery relationship around it.
- Platform-firstHalo is the foundation. Capabilities are built on one record model, not stitched across products.
- Configurable, not customisedDeliver by configuration where possible; keep code paths narrow for upgrade safety.
- Delivery ownershipOne Nilantheon delivery relationship from first workshop through ongoing support.
- Commercial clarityPer-agent platform licence; scoped delivery fees; usage charges visible where they apply.
What the platform does
Six capabilities. One platform. One record.
Enterprise Service Management
Extend the same platform to HR, facilities, legal and finance with configured service catalogues and portals.
Customer Service
Case management, SLAs, portals and omnichannel for external customer support — on one record.
Professional Services Automation
Contracts, time, projects and billing for teams that deliver services to external customers.
Asset Management & CMDB
Hardware, software, licence and contract records with native discovery and a configurable CMDB.
AI & Automation
AI-assisted triage, response drafting, knowledge search and workflow automation — with human oversight on sensitive actions.
Explore by audience
See how Halo serves the people who run your enterprise.
Conceptual illustrations — not Halo product screenshots.
IT · in scope
Service desk, change control, problem, release, CMDB, asset intelligence.
IT · example
Restore a priority incident with the affected CIs and recent changes attached in-record.
Modules
Everything on one record. Everything on one licence model.
Specific modules and feature inclusions depend on edition and the applicable Halo product set. We confirm scope and inclusions during discovery.
Incident Management
Request Fulfilment
Change Enablement
Problem Management
Release Management
Knowledge Management
Service Catalogue
Self-Service Portal
CMDB & Discovery
Asset Management
Contract & Licence
SLA & OLA
Project Management
Reporting & Dashboards
Workflow Automation
AI Copilot
Virtual Agent
PSA (Contracts, Time, Billing)
Connected enterprise, connected world
Reach the systems your teams already work in.
Halo connects to the identity, endpoint, monitoring, collaboration and productivity systems your organisation depends on — through documented connectors, REST APIs and webhooks. We confirm feasibility, usage charges and connector availability during discovery.
Microsoft 365 · Entra ID
Azure · Intune
Okta · SAML SSO
Slack · Teams
SAP · Oracle
Jira · Azure DevOps
AWS · Google Cloud
REST · Webhooks · SCIM
Nilantheon's role
Halo is the platform. We own the delivery relationship.
Process design, configuration, migration, integrations, training and support — one accountable team across every stage.
- Phase 01
Discover
Current-state audit, risks and acceptance criteria agreed with your team.
- Phase 02
Design
Service catalogue, workflows, data model and integrations modelled before build.
- Phase 03
Configure & Connect
Build on Halo, wire integrations, migrate historic data, rehearse cutover.
- Phase 04
Validate & Launch
Parallel-run, agent training, hypercare and acceptance against the criteria.
- Phase 05
Improve
Service review cadence, change backlog and continuous improvement on the live platform.
Next step
What would one connected service experience change for your teams?
In the first meeting we'll understand your current tools, identify two or three priority workflows on Halo and agree a practical next step. No fixed quote from one call — that's what the scoped engagement is for.