Nobody knows where to ask.
A new starter needs HR, IT and facilities at once — so the request becomes three email threads, a spreadsheet and a chase. Employees give up and phone someone.
Solutions · Enterprise Service Management
Every department, one service experience.
The discipline IT built — catalogues, SLAs, workflows, portals — applied to HR, facilities, finance and legal. Same Halo platform, same record model, no new silo.
The problem
What you are carrying today.
Business teams run on inboxes.
Outside IT there are no SLAs, no queues and no visibility. Work arrives by message, priorities are whoever shouts loudest, and nothing is measurable.
Every department buys its own tool.
HR buys one, facilities another. Data fragments, licences multiply, and the employee experience is a different login for every request.
The intended outcome
One portal where employees ask for anything, catalogues that route work to the right team with the right approvals, and cross-department processes — like onboarding — that run as one coordinated workflow instead of a relay race.
Relevant capabilities
What we put to work.
Platform capabilities follow the documented Halo product scope; specific modules and inclusions are confirmed during discovery.
HR Service Delivery
Joiner-mover-leaver processes, policy and benefits enquiries, and employee requests — with the confidentiality controls HR requires.
Facilities & Workplace
Workplace requests, maintenance dispatch and visitor services with location, SLA and completion tracking.
Finance & Approvals
Shared-service requests and approval chains with a complete decision log — evidence your auditors can actually use.
Departmental Catalogues
Each team gets its own catalogue, forms and workflows — while employees see one consistent portal.
Cross-Department Workflows
Requests that span teams — onboarding, offboarding, relocations — coordinated on one record with parallel workstreams.
Service Visibility
Demand, SLA attainment and workload per department — so shared services can be managed like a service, not a favour.
Workflow example
One new joiner, coordinated across three teams.
A conceptual illustration — not a product screenshot. The exact workflow is designed with your team during the engagement.
Intended resultOne joiner experience, three teams coordinated, zero email threads.
- 01
HR
Submits the joiner request once — role, start date, location — from the HR catalogue.
- 02
Manager
Approves access, equipment and workplace needs in a single decision step.
- 03
IT & Facilities
Provisioning, hardware and workspace tasks run in parallel, each team seeing only its own queue.
- 04
Employee
Tracks everything from one portal view — day one starts with access, a device and a desk.
Nilantheon's delivery scope
What we own, end to end.
One accountable delivery relationship — the person who scopes the engagement is the person who runs it. Scope is confirmed in writing during discovery.
- Department onboarding playbook — catalogue, workflows, portal, adoption
- Confidentiality and role-based access design for sensitive teams
- Cross-department process design (onboarding, offboarding, approvals)
- Employee portal unification — one front door for every request
- Integration with HR systems, identity and asset sources
- Adoption measurement and per-department service reviews
- Phase 01
Discover
Current state, risks, workflows and acceptance criteria agreed with your team.
- Phase 02
Design
Target catalogue, workflow blueprints, data model and integration surface.
- Phase 03
Configure & Connect
Build on Halo, wire integrations, migrate data, rehearse cutover.
- Phase 04
Validate & Launch
Parallel-run, training, hypercare and acceptance against the criteria.
- Phase 05
Improve
Service review cadence, change backlog and continuous improvement.
Questions
Asked before you ask.
Next step
Bring the problem. We will shape the engagement.
In the first conversation we will understand your environment, identify priority workflows and agree a practical next step. No fixed quote from one call — that is what the scoped engagement is for.