/Insights · Field notes
Perspectives on ITSM, infrastructure intelligence, digital twins and carbon credit journeys — written by the people doing the work.
/ITSM Advisory Hub · Neutral
Compare 7 ITSM platforms. Run the decision assistant.
Interactive matrix, 8-question decision assistant, six neutral comparison articles and a downloadable PDF report — all client-side.
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Autonomous agents are collapsing incident triage, change approvals, and knowledge management into seconds. What survives is the operating model — and most were never designed for this speed. A field guide to redesigning ITSM before the agents redesign it for you.
Read the field noteBranch offices, remote endpoints, ATMs, and third-party SaaS have dissolved the network edge. The organisations still defending in depth are those instrumenting behaviour — every device, every session, every anomaly — under a single pane of glass.
Grids, ports, hospitals, and utilities are moving from dashboards to living simulations. The technical bar is manageable — the governance bar is not. Notes on twin architectures regulators will actually accept in 2026.
Post-COP30, buyers no longer accept a spreadsheet and a certificate. Defensible credits now demand an instrumented MRV backbone, registry-native integration, and audit trails that hold up under regulator, journalist, and NGO scrutiny.
Firewalls, switches, servers, ATMs, CCTV — banks and enterprises still stitch six tools together to watch a single branch. A pragmatic architecture for unified 24×7 device observability, and the automated compliance reports auditors keep asking for.
The industry has trained buyers to expect year-long ITSM projects and paywalled modules. It doesn't have to be that way. A blueprint for standing up incident, change, problem, request, CMDB and AI-assist under one license — and going live in weeks.
